Refund and Return
At DREW Women Fashion, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a hassle-free return process.
Eligibility for Returns:
- Items must be returned within [Number] days of receiving your order.
- Items must be in their original condition, unworn, unwashed, undamaged, and with all original tags attached.
- Sale items are final sale and are not eligible for return or exchange.
- Items that show signs of wear, damage, or alterations will not be accepted for return.
Initiating a Return:
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Contact Us: Before returning any item, please contact us at [email protected] or call us at +1 (508) 245-7832 to obtain a Return Merchandise Authorization (RMA) number. This number is crucial for processing your return efficiently.
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Packaging: Carefully repackage the item in its original packaging, if possible. Include all original tags and any accompanying documentation.
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Shipping: Ship the package to the address provided when you receive your RMA number. You are responsible for the cost of return shipping unless the return is due to our error (e.g., incorrect item shipped). We recommend using a trackable shipping method to ensure safe delivery.
Refunds:
Once we receive and inspect your returned item, we will process your refund within [Number] business days. The refund will be credited to your original payment method. Please note that it may take additional time for the funds to appear in your account, depending on your bank or payment provider.
Exceptions:
- We do not accept returns on items that are clearly marked as “final sale.”
- We are not responsible for lost or damaged packages during return shipping. Ensure you use a trackable shipping method.
Questions?
If you have any questions regarding our return policy, please don’t hesitate to contact us. We are happy to assist you.